Craig Newmark, the fellow who co-owns (along with eBay) Craig’s List, posted an entry on his blog saying Authentium won’t talk to him about the problem his web site had with Authentium’s firewall. Here’s the Authentium response
Re Craig’s post today, in which he says – “I wanted to give the Authentium folks to today to respond; that didn’t happen, and I guess we’ve waited long enough.”
This isn’t accurate. Three business days ago (i.e. last week), Ray Dickenson, our head of products, initiated a phone call to Craig – at his offices – and spoke with Craig directly. During that call, Ray shared with Craig the following information:
1. The technical issue caused by the conflict between Craigslist servers and the Authentium firewall is fully resolved, and was resolved back in March. The beta fix was made available to all customers at that time. It was made available through their support organizations to every subscriber requesting it. This is normal procedure for our beta software releases.
2. In terms of our responsiveness, Authentium reacted immediately upon hearing about the issue by calling Craig. Upon understanding the issue, we acted immediately to resolve it. We posted a fix within days of its emergence in February. The fix has been available ever since.
3. Regarding release dates, this fix involved rewriting of a core system-level component. Our process for releasing these kind of components is very strict – the final version enters GA only after the completion of several cycles of QA testing on the next full version release of our security suite, and beta release testing. This practice is followed by most, if not all, system-level software developers.
As I’ve said before in other posts, we have no ax to grind here – this isn’t a story about net neutrality – it is basically a story about different approaches to handling data.
For more on the technical details of this, please browse to the Craigslist link at www.authentium.com/support/ or contact your Authentium service provider partner support center.
Founder & CEO
Once again, Craig Newmark has been caught
lying without a clue. Authentium and Cox should sue Craig Newmark for libel and slander.
FINAL UPDATE: Craig has issued a retraction. Apparently he didn’t know that his people were talking to Authentium all along. I know that’s hard to believe, but his company is a weird little enterprise.