Don’t use UPS

What the hell has happened to UPS? You used to be able to rely on them to deliver goods to you, even if their prices were too high. But in the last two weeks, they’ve managed to lose 5 out of six packages, and they don’t seem to know why. The system says: 1. 1Z … Continue reading “Don’t use UPS”

What the hell has happened to UPS? You used to be able to rely on them to deliver goods to you, even if their prices were too high. But in the last two weeks, they’ve managed to lose 5 out of six packages, and they don’t seem to know why.

The system says:

1. 1Z 795 Y5A 03 4809 534 0
Exception
Sched. Delivery: Jan 12, 2004
Shipped to: VANCOUVER, WA, US
Service Type: GROUND

2. 1Z V46 1R6 03 0178 816 3
In Transit
Resched. Delivery: Jan 19, 2004
Shipped to: VANCOUVER, WA, US
Service Type: GROUND

3. 1Z 431 0X3 03 0196 576 4
In Transit
Resched. Delivery: Jan 19, 2004
Shipped to: VANCOUVER, WA, US
Service Type: GROUND

4. 1Z V46 1R6 03 0171 674 9
Exception
Sched. Delivery: Jan 12, 2004
Shipped to: VANCOUVER, WA, US
Service Type: GROUND

5. 1Z V46 1R6 03 0179 065 0
Exception
Sched. Delivery: Jan 15, 2004
Shipped to: VANCOUVER, WA, US
Service Type: GROUND

Two packages are in transit, but the delivery time has been slipped five days, and the others are lost. They claim to have attempted delivery on one other, but there was no note, somebody was home, and they successfully delivered another package the same day. I had one of the shippers try and put a trace on one of the packages, and they told him they tried to call me about it but nobody answered. They had my cell phone number, and it didn’t ring, there was no voice mail, nada.

UPS is as bad as Howard Dean. I know that’s harsh, but this behavior is unacceptable. FedEx Ground is cheaper and it works, so no more of this crap.

UPDATE: There’s nothing like whining. They delivered all five packages today after I told them I’m going to the web.

2 thoughts on “Don’t use UPS”

  1. Another black mark: they’ve taken over my MailBoxes Etc., and won’t accept FedEx packages from me anymore. They’ll take delivery from FE, but won’t let me put anything on the truck. Now I’m looking for a new post center.

  2. Well, if they continue to deteriorate they may descend to the level of the post office. At least they attempt to track packages, and most of the time are successful.

    Seriously, they can and do screw up. But, not as often as the post office, and I have had very little problem with damage in transit.

    I agree that when they do go wrong their system is not very useful to find out what happened. That they could improve.

    Good Luck

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