I hereby declare Zone Labs, manufacturer of a personal firewall variously called Zone Alarm and Computer Associates EZ Armor, public enemy number one. They’ve committed a number of offenses that have the net result of preventing Mozilla Firefox from running on computers that have been infected with their crappy software. Here’s what happens: 1. You … Continue reading “Public Enemy Number One”
I hereby declare Zone Labs, manufacturer of a personal firewall variously called Zone Alarm and Computer Associates EZ Armor, public enemy number one. They’ve committed a number of offenses that have the net result of preventing Mozilla Firefox from running on computers that have been infected with their crappy software. Here’s what happens:
1. You install Firefox on a computer that has previously had Zone Alarm installed and then un-installed. Most people will un-install Zone Alarm after a few minutes because it’s so annoying.
2. Firefox reports a “connection refused” error each time it tries to access any web site at all.
3. You go to the Firefox BBS for advice, wade through 18 pages of postings, and learn you have to install a newer version of Zone Alarm.
4. You download the new version of Zone Alarm and try to install it, only to get an error message that says it can’t be installed until you un-install the previous version.
5. You can’t un-install the previous version because you’ve already un-installed it.
6. You’re screwed, Firefox is screwed, and you want to beat the crap out of the entire Zone Labs crew.
But there is a way around this: delete the Zone Labs folder in Program Files, and, using regedit, remove all references to Zone Alarm and Zone Labs from the Windows registry. Now you can install the new version of Zone Alarm, run Mozilla, permit it to pass the firewall, and then un-install the crappy firewall. If you have XP with SP2, you probably need to un-install SP2 before doing this.
Zone Labs’ software continues to block Internet access after the firewall has been disabled, and the older version leaves parts of itself on your computer after it’s been un-installed. Their software is indistinguishable from a virus and nobody should use it anywhere at any time.
Zone Labs sucks.
UPDATE: Not all versions of Zone Alarm have this problem – the current one ( 5.5.062.000) appears to be OK, and the one they were shipping three months ago was OK. In between then and now, there were at least two defective versions. The problem is, however, that if you installed and then un-installed the defective version you probably don’t know what it was.
I don’t personally use or have a need for a personal firewall because I have a LAN that sits behind a NAT box/firewall/router. But why anybody who builds a personal firewall sees a need to block browser accesses to the Internet is a matter of great mystery to me, but what would I know?
Based on past performance I stand by the claim that Zone Labs sucks and would not recommend their software to anyone. If you can’t do basic Software QA you don’t belong on my gear.
I have a similar opinion of Symantec, based on their product support strategy. They will not provide telephone support without a fee over and above the cost of the product, and their web knowledge base is totally inadequate. The only thing they do well is issue refunds, presumably because they’ve had so much practice at it.
The world is wide open for a good anti-spam and anti-virus company.